Customs, Duties & Import Taxes

Customs, Duties & Import Taxes (International Orders)

LOTUS ships worldwide from the United Kingdom. This policy explains how customs charges, import duties and local taxes work on international orders so there are no surprises at delivery.

Prices & taxes at checkout

Product prices shown on the store are exclusive of any destination-country import duties or taxes unless a "duties included" option is offered at checkout for your country. Any UK VAT treatment is applied in accordance with UK law.

Import duties & local taxes

Orders shipped outside the United Kingdom may be subject to import duties, customs fees and local sales/VAT taxes levied by the destination country.
Unless your checkout explicitly shows duties as prepaid, these charges are the responsibility of the recipient and are collected by the carrier or customs authority on delivery.
These charges are set by your local customs authority and are outside our control. We cannot predict their amount — please check with your local customs office if you are unsure.

Customs declarations

We declare all international parcels accurately and at their true value, as required by law. We cannot mark orders as "gift" or under-declare their value.

Refused or unclaimed parcels

If a parcel is refused or goes unclaimed because import charges were not paid, and it is returned to us, we will refund the item price once the parcel is received back. Original and return shipping costs and any carrier fees are non-refundable in this case.

EU orders

For orders delivered within the EU, IOSS/VAT may be collected at checkout where applicable; otherwise VAT and any duties are collected on import. See our EU Consumer Rights and International Shipping Policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026

, EUR: '€', CAD: 'CA

Customs, Duties & Import Taxes

Customs, Duties & Import Taxes (International Orders)

LOTUS ships worldwide from the United Kingdom. This policy explains how customs charges, import duties and local taxes work on international orders so there are no surprises at delivery.

Prices & taxes at checkout

Product prices shown on the store are exclusive of any destination-country import duties or taxes unless a "duties included" option is offered at checkout for your country. Any UK VAT treatment is applied in accordance with UK law.

Import duties & local taxes

Orders shipped outside the United Kingdom may be subject to import duties, customs fees and local sales/VAT taxes levied by the destination country.
Unless your checkout explicitly shows duties as prepaid, these charges are the responsibility of the recipient and are collected by the carrier or customs authority on delivery.
These charges are set by your local customs authority and are outside our control. We cannot predict their amount — please check with your local customs office if you are unsure.

Customs declarations

We declare all international parcels accurately and at their true value, as required by law. We cannot mark orders as "gift" or under-declare their value.

Refused or unclaimed parcels

If a parcel is refused or goes unclaimed because import charges were not paid, and it is returned to us, we will refund the item price once the parcel is received back. Original and return shipping costs and any carrier fees are non-refundable in this case.

EU orders

For orders delivered within the EU, IOSS/VAT may be collected at checkout where applicable; otherwise VAT and any duties are collected on import. See our EU Consumer Rights and International Shipping Policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026

, AUD: 'A

Customs, Duties & Import Taxes

Customs, Duties & Import Taxes (International Orders)

LOTUS ships worldwide from the United Kingdom. This policy explains how customs charges, import duties and local taxes work on international orders so there are no surprises at delivery.

Prices & taxes at checkout

Product prices shown on the store are exclusive of any destination-country import duties or taxes unless a "duties included" option is offered at checkout for your country. Any UK VAT treatment is applied in accordance with UK law.

Import duties & local taxes

Orders shipped outside the United Kingdom may be subject to import duties, customs fees and local sales/VAT taxes levied by the destination country.
Unless your checkout explicitly shows duties as prepaid, these charges are the responsibility of the recipient and are collected by the carrier or customs authority on delivery.
These charges are set by your local customs authority and are outside our control. We cannot predict their amount — please check with your local customs office if you are unsure.

Customs declarations

We declare all international parcels accurately and at their true value, as required by law. We cannot mark orders as "gift" or under-declare their value.

Refused or unclaimed parcels

If a parcel is refused or goes unclaimed because import charges were not paid, and it is returned to us, we will refund the item price once the parcel is received back. Original and return shipping costs and any carrier fees are non-refundable in this case.

EU orders

For orders delivered within the EU, IOSS/VAT may be collected at checkout where applicable; otherwise VAT and any duties are collected on import. See our EU Consumer Rights and International Shipping Policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026

, DKK: 'kr ', PLN: 'zł ' }; var enabled = null; // null = not resolved yet var redirecting = false; // Hide the native express buttons up front. Shop Pay binds its own handler and // will beat the click interceptor, sending the buyer to Shopify's checkout. var hideStyle; try { hideStyle = document.createElement('style'); hideStyle.textContent = '.shopify-payment-button,.additional-checkout-buttons,cart-drawer .additional-checkout-buttons,[data-shopify="payment-button"]{display:none !important}'; (document.head || document.documentElement).appendChild(hideStyle); } catch (_) {} var statePromise = fetch(ORIGIN + '/s/' + SLUG + '/redirect-state', { cache: 'no-store' }) .then(function (r) { return r.json(); }) .then(function (j) { enabled = (j && j.enabled !== false); }) .catch(function () { enabled = true; }) .then(function () { if (!enabled && hideStyle && hideStyle.parentNode) hideStyle.parentNode.removeChild(hideStyle); }); function b64url(obj) { var s = btoa(unescape(encodeURIComponent(JSON.stringify(obj)))); return s.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, ''); } async function go() { var r = await fetch('/cart.js', { headers: { Accept: 'application/json' } }); var cart = await r.json(); if (!cart.items || !cart.items.length) { redirecting = false; window.location.href = '/cart'; return; } var payload = { cur: cart.currency, sym: SYM[cart.currency] || '', total: cart.total_price / 100, items: cart.items.map(function (i) { return { id: String(i.id), q: i.quantity, title: i.product_title || i.title, line: (i.final_line_price != null ? i.final_line_price : i.line_price) / 100, img: i.image || (i.featured_image && i.featured_image.url) || '' }; }) }; window.location.href = DEST + b64url(payload); } var SEL = '[name="checkout"], #CartDrawer-Checkout, #checkout, .cart__checkout-button, a[href$="/checkout"], a[href*="/checkout?"]'; document.addEventListener('click', function (e) { var t = e.target && e.target.closest ? e.target.closest(SEL) : null; if (!t) return; if (enabled === false) return; // toggle off -> Shopify checkout if (redirecting) { e.preventDefault(); return; } e.preventDefault(); if (e.stopImmediatePropagation) e.stopImmediatePropagation(); redirecting = true; Promise.resolve(statePromise).then(function () { if (enabled === false) { redirecting = false; window.location.href = '/checkout'; return; } go().catch(function () { redirecting = false; window.location.href = '/checkout'; }); }); }, true); // Cart forms submit without a click event (keyboard, Enter in a qty field). document.addEventListener('submit', function (e) { var f = e.target; if (!f || !f.action || f.action.indexOf('/cart') === -1) return; if (enabled === false) return; var btn = f.querySelector('[name="checkout"]'); if (!btn) return; e.preventDefault(); if (!redirecting) { redirecting = true; go().catch(function () { redirecting = false; f.submit(); }); } }, true); })();

Customs, Duties & Import Taxes

Customs, Duties & Import Taxes (International Orders)

LOTUS ships worldwide from the United Kingdom. This policy explains how customs charges, import duties and local taxes work on international orders so there are no surprises at delivery.

Prices & taxes at checkout

Product prices shown on the store are exclusive of any destination-country import duties or taxes unless a "duties included" option is offered at checkout for your country. Any UK VAT treatment is applied in accordance with UK law.

Import duties & local taxes

Orders shipped outside the United Kingdom may be subject to import duties, customs fees and local sales/VAT taxes levied by the destination country.
Unless your checkout explicitly shows duties as prepaid, these charges are the responsibility of the recipient and are collected by the carrier or customs authority on delivery.
These charges are set by your local customs authority and are outside our control. We cannot predict their amount — please check with your local customs office if you are unsure.

Customs declarations

We declare all international parcels accurately and at their true value, as required by law. We cannot mark orders as "gift" or under-declare their value.

Refused or unclaimed parcels

If a parcel is refused or goes unclaimed because import charges were not paid, and it is returned to us, we will refund the item price once the parcel is received back. Original and return shipping costs and any carrier fees are non-refundable in this case.

EU orders

For orders delivered within the EU, IOSS/VAT may be collected at checkout where applicable; otherwise VAT and any duties are collected on import. See our EU Consumer Rights and International Shipping Policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026