Contract portal
For active trade customers — how to order, payment terms, returns and how to reach your account manager.
For trade customers only
If you have a trade account with us, this page is your jumping-off point to the resources that aren't available on the public site. If you don't have an account yet, start at our trade & bulk orders page.
What an active trade account gives you
- Discounted pricing scaled to project value.
- Contract-grade fabric upgrades (FFR, BS 7176 Medium / Severe Hazard).
- 30-day account terms (post-credit check).
- Direct dial to a named account manager.
- Phased delivery to match build schedules.
- Bulk pricing on accessories and consumables.
How to place a trade order
- Email the project brief and BoQ to your account manager.
- We respond within two working days with a sample quotation.
- You sign the quotation; we issue a pro-forma invoice (or post to account).
- We confirm delivery dates and any pre-assembly requirements.
What we need from you
- Company name, registration number, VAT number (if registered).
- Delivery and billing addresses.
- Project specification (room sizes, fire-safety class, finish).
- Target completion date.
Payment terms
| Account type |
Terms |
| Pro-forma (default for new accounts) |
Full payment before despatch |
| 30-day account (after 3 successful orders + credit check) |
Net 30 from invoice date |
| Project / staged |
Negotiated per project — typically 30% deposit / 70% on completion |
Late payment
We apply statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 from day 31 on unpaid invoices, plus reasonable recovery costs. We'd much rather not — please call your account manager if there's a delay coming.
Returns & warranty for trade
Bespoke and specification-built orders are not returnable for change of mind. Standard 12-month warranty plus statutory rights apply.
Contact your account manager
If you've forgotten which one of our team is yours, email enquiries@lienefurniture.co.uk with your company name and we'll route the message.
Last updated 2026-05-26 · J & M McEwen, Kirkwall